Online Order Status
- Orders placed today will be shipped within 2 days. If you have not yet received a notification, please allow 24 hours from today before contacting us.
- Curb side orders placed today will be ready within 24 hours. You must have selected the Pick Up option at checkout. Please check your email for a scheduling notification.
- *If we have yet to contact you, it is likely because one or more of your items has been back ordered. We will be in touch as soon as possible with options for you. Thank you for your patience.
- If you received a tracking number, please allow 24 business day hours for it to update on the Canada Post website. We have noticed a delay on the Canada post side for updating this.
Framing Order Status
Please review this page before contacting us regarding your framing order.
We are currently experiencing a longer than usual turn-around time of 4-5 weeks. We will contact you via email as soon as your order is complete. If you have experienced wait times of longer than 35 days from submitting your order, please contact us here. We prefer if you reach out by email.
How to check the date your order was submitted:
An example of your receipt
*Please wait until 35 days after the receipt date before contacting us
Due to a high volume of calls, our staff will not be able to provide order status updates at this time.
You will receive the notice of completion as soon as possible, delivered to your email inbox. Please keep an eye on your junk mail, as our emails are sometimes directed there. Thank you for your understanding.